Privacy Policy 
Last updated: 16.11.2025
This Privacy Policy describes how pawball store collects, uses, 
and discloses your personal information when you visit, use our services, or make a 
purchase from pawball store or otherwise communicate with us (collectively, the 
"Services"). For purposes of this Privacy Policy, "you" and "your" means you as the 
user of the Services, whether you are a customer, website visitor, or another individual 
whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, 
you agree to the collection, use, and disclosure of your information as described in this 
Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access 
any of the Services. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our 
practices or for other operational, legal, or regulatory reasons. We will post the revised 
Privacy Policy on the Site, update the "Last updated" date and take any other steps 
required by applicable law. 

How We Collect and Use Your Personal Information 
To provide the Services, we collect and have collected over the past 12 months 
personal information about you from a variety of sources, as set out below. The 
information that we collect and use varies depending on how you interact with us. 
In addition to the specific uses set out below, we may use information we collect about 
you to communicate with you, provide the Services, comply with any applicable legal 
obligations, enforce any applicable terms of service, and to protect or defend the 
Services, our rights, and the rights of our users or others. 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact 
with our Site and use our Services. When we use the term "personal information", we 
are referring to information that identifies, relates to, describes or can be associated 
with you. The following sections describe the categories and specific types of personal 
information we collect. 

Information We Collect Directly from You 
Information that you directly submit to us through our Services may include: 
● Basic contact details including your name, address, phone number, email. 
● Order information including your name, billing address, shipping address, 
payment confirmation, email address, phone number. 
● Account information including your username, password, security questions. 
● Shopping information including the items you view, put in your cart or add to 
your wishlist. 
● Customer support information including the information you choose to include 
in communications with us, for example, when sending a message through the 
Services. 

Some features of the Services may require you to directly provide us with certain 
information about yourself. You may elect not to provide this information, but doing so 
may prevent you from using or accessing these features. 

Information We Collect through Cookies 
We also automatically collect certain information about your interaction with the 
Services ("Usage Data"). To do this, we may use cookies, pixels and similar 
technologies ("Cookies"). Usage Data may include information about how you access 
and use our Site and your account, including device information, browser information, 
information about your network connection, your IP address and other information 
regarding your interaction with the Services. 

Information We Obtain from Third Parties 
Finally, we may obtain information about you from third parties, including from vendors 
and service providers who may collect information on our behalf, such as: 
● Companies who support our Site and Services, such as Shopify. 
● Our payment processors, who collect payment information (e.g., bank account, 
credit or debit card information, billing address) to process your payment in order 
to fulfill your orders and provide you with products or services you have 
requested, in order to perform our contract with you. 
● When you visit our Site, open or click on emails we send you, or interact with our 
Services or advertisements, we, or third parties we work with, may automatically 
collect certain information using online tracking technologies such as pixels, web 
beacons, software developer kits, third-party libraries, and cookies. 
Any information we obtain from third parties will be treated in accordance with this 
Privacy Policy. We are not responsible or liable for the accuracy of the information 
provided to us by third parties and are not responsible for any third party's policies or 
practices. For more information, see the section below, Third Party Websites and Links. 

How We Use Your Personal Information 
● Providing Products and Services. We use your personal information to provide 
you with the Services in order to perform our contract with you, including to 
process your payments, fulfill your orders, to send notifications to you related to 
you account, purchases, returns, exchanges or other transactions, to create, 
maintain and otherwise manage your account, to arrange for shipping, facilitate 
any returns and exchanges and to enable you to post reviews. 
● Marketing and Advertising. We use your personal information for marketing 
and promotional purposes, such as to send marketing, advertising and 
promotional communications by email, text message or postal mail, and to show 
you advertisements for products or services. This may include using your 
personal information to better tailor the Services and advertising on our Site and 
other websites. 
● Security and Fraud Prevention. We use your personal information to detect, 
investigate or take action regarding possible fraudulent, illegal or malicious 
activity. If you choose to use the Services and register an account, you are 
responsible for keeping your account credentials safe. We highly recommend 
that you do not share your username, password, or other access details with 
anyone else. If you believe your account has been compromised, please contact 
us immediately. 
● Communicating with you. We use your personal information to provide you with 
customer support and improve our Services. This is in our legitimate interests in 
order to be responsive to you, to provide effective services to you, and to 
maintain our business relationship with you. 

Cookies 
Like many websites, we use Cookies on our Site. For specific information about the 
Cookies that we use related to powering our store with Shopify, see 
https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site 
and our Services (including to remember your actions and preferences), to run analytics 
and better understand user interaction with the Services (in our legitimate interests to 
administer, improve and optimize the Services). We may also permit third parties and 
services providers to use Cookies on our Site to better tailor the services, products and 
advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your 
browser to remove or reject Cookies through your browser controls. Please keep in 
mind that removing or blocking Cookies can negatively impact your user experience and 
may cause some of the Services, including certain features and general functionality, to 
work incorrectly or no longer be available. Additionally, blocking Cookies may not 
completely prevent how we share information with third parties such as our advertising 
partners. 

How We Disclose Personal Information 
In certain circumstances, we may disclose your personal information to third parties for 
legitimate purposes subject to this Privacy Policy. Such circumstances may include: 
● With vendors or other third parties who perform services on our behalf (e.g., IT 
management, payment processing, data analytics, customer support, cloud 
storage, fulfillment and shipping). 
● With business and marketing partners, including Shopify, to provide services and 
advertise to you. Our business and marketing partners will use your information 
in accordance with their own privacy notices. 
● When you direct, request us or otherwise consent to our disclosure of certain 
information to third parties, such as to ship you products or through your use of 
social media widgets or login integrations, with your consent. 
● With our affiliates or otherwise within our corporate group, in our legitimate 
interests to run a successful business. 
● In connection with a business transaction such as a merger or bankruptcy, to 
comply with any applicable legal obligations (including to respond to subpoenas, 
search warrants and similar requests), to enforce any applicable terms of service, 
and to protect or defend the Services, our rights, and the rights of our users or 
others. 
We have, in the past 12 months disclosed the following categories of personal 
information and sensitive personal information (denoted by *) about users for the 
purposes set out above in "How we Collect and Use your Personal Information" and 
"How we Disclose Personal Information": 

Category 
Categories of Recipients 
● Identifiers such as 
basic contact details 
and certain order and 
account information 
● Commercial 
information such as 
order information, 
shopping information 
and customer support 
information 
● Internet or other similar 
network activity, such 
as Usage Data 

Categories of recipients
● Vendors and third parties who perform 
services on our behalf (such as Internet 
service providers, payment processors, 
fulfillment partners, customer support partners 
and data analytics providers) 
● Business and marketing partners 
● Affiliates 

We do not use or disclose sensitive personal information for the purposes of inferring 
characteristics about you. 

User Generated Content 
The Services may enable you to post product reviews and other user-generated 
content. If you choose to submit user generated content to any public area of the 
Services, this content will be public and accessible by anyone. 
We do not control who will have access to the information that you choose to make 
available to others, and cannot ensure that parties who have access to such information 
will respect your privacy or keep it secure. We are not responsible for the privacy or 
security of any information that you make publicly available, or for the accuracy, use or 
misuse of any information that you disclose or receive from third parties. 

Third Party Websites and Links 
Our Site may provide links to websites or other online platforms operated by third 
parties. If you follow links to sites not affiliated or controlled by us, you should review 
their privacy and security policies and other terms and conditions. We do not guarantee 
and are not responsible for the privacy or security of such sites, including the accuracy, 
completeness, or reliability of information found on these sites. Information you provide 
on public or semi-public venues, including information you share on third-party social 
networking platforms may also be viewable by other users of the Services and/or users 
of those third-party platforms without limitation as to its use by us or by a third party. Our 
inclusion of such links does not, by itself, imply any endorsement of the content on such 
platforms or of their owners or operators, except as disclosed on the Services. 

Children’s Data 
The Services are not intended to be used by children, and we do not knowingly collect 
any personal information about children. If you are the parent or guardian of a child who 
has provided us with their personal information, you may contact us using the contact 
details set out below to request that it be deleted. 
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we 
“share” or “sell” (as those terms are defined in applicable law) personal information of 
individuals under 16 years of age. 

Security and Retention of Your Information 
Please be aware that no security measures are perfect or impenetrable, and we cannot 
guarantee “perfect security.” In addition, any information you send to us may not be 
secure while in transit. We recommend that you do not use unsecure channels to 
communicate sensitive or confidential information to us. 
How long we retain your personal information depends on different factors, such as 
whether we need the information to maintain your account, to provide the Services, 
comply with legal obligations, resolve disputes or enforce other applicable contracts and 
policies. 

Your Rights and Choices 
Depending on where you live, you may have some or all of the rights listed below in 
relation to your personal information. However, these rights are not absolute, may apply 
only in certain circumstances and, in certain cases, we may decline your request as 
permitted by law. 
● Right to Access / Know. You may have a right to request access to personal 
information that we hold about you, including details relating to the ways in which 
we use and share your information. 
● Right to Delete. You may have a right to request that we delete personal 
information we maintain about you. 
● Right to Correct. You may have a right to request that we correct inaccurate 
personal information we maintain about you. 
● Right of Portability. You may have a right to receive a copy of the personal 
information we hold about you and to request that we transfer it to a third party, in 
certain circumstances and with certain exceptions. 
You may have a right to direct us to limit our use and/or disclosure of sensitive 
personal information to only what is necessary to perform the Services or provide 
the goods reasonably expected by an average individual. 
● Restriction of Processing: You may have the right to ask us to stop or restrict 
our processing of personal information. 
● Withdrawal of Consent: Where we rely on consent to process your personal 
information, you may have the right to withdraw this consent. 
● Appeal: You may have a right to appeal our decision if we decline to process 
your request. You can do so by replying directly to our denial. 
● Managing Communication Preferences: We may send you promotional 
emails, and you may opt out of receiving these at any time by using the 
unsubscribe option displayed in our emails to you. If you opt out, we may still 
send you non-promotional emails, such as those about your account or orders 
that you have made. 

You may exercise any of these rights where indicated on our Site or by contacting us 
using the contact details provided below. 

We will not discriminate against you for exercising any of these rights. We may need to 
collect information from you to verify your identity, such as your email address or 
account information, before providing a substantive response to the request. In 
accordance with applicable laws, You may designate an authorized agent to make 
requests on your behalf to exercise your rights. Before accepting such a request from 
an agent, we will require that the agent provide proof you have authorized them to act 
on your behalf, and we may need you to verify your identity directly with us. We will 
respond to your request in a timely manner as required under applicable law. 

We use Shopify's ad services such as Shopify Audiences to help personalize the 
advertising you see on third party websites. To restrict Shopify merchants that use these 
ad services from using your personal information for such services, visit 
https://privacy.shopify.com/en. 

Complaints 
If you have complaints about how we process your personal information, please contact 
us using the contact details provided below. If you are not satisfied with our response to 
your complaint, depending on where you live you may have the right to appeal our 
decision by contacting us using the contact details set out below, or lodge your 
complaint with your local data protection authority. 

International Users 
Please note that we may transfer, store and process your personal information outside 
the country you live in, including the United States. Your personal information is also 
processed by staff and third party service providers and partners in these countries. 
If we transfer your personal information out of Europe, we will rely on recognized 
transfer mechanisms like the European Commission's Standard Contractual Clauses, or 
any equivalent contracts issued by the relevant competent authority of the UK, as 
relevant, unless the data transfer is to a country that has been determined to provide an 
adequate level of protection. 

Contact 
Should you have any questions about our privacy practices or this Privacy Policy,or if 
you would like to exercise any of the rights available to you, please email us at support@pawball.store