We have an ongoing 30-day return policy, which means you have 30 days after 
receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, 
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt 
or proof of purchase. 
To start a return, you can contact us emailing to: support@pawball.store. Please inform your full name, email and 
order number you want to return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions 
on how and where to send your package. Items sent back to us without first requesting 
a return will not be accepted. 
You can always contact us for any return question at support@pawball.store

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is 
defective, damaged or if you receive the wrong item, so that we can evaluate the issue 
and make it right. 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, 
or plants), custom products (such as special orders or personalized items), and 
personal care goods (such as beauty products). We also do not accept returns for 
hazardous materials, flammable liquids, or gases. Please get in touch if you have 
questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on gift cards. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and 
once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contacts us at: support@pawball.store